Cancellations & Refunds

Last Updated: 14 October, 2024

At Jobsterweb, our primary mission is to deliver top-notch services tailored to the unique needs of our clients. We strive to ensure the highest level of satisfaction through our comprehensive range of digital services, from project-based solutions to ongoing monthly subscriptions. However, we understand that unforeseen circumstances may arise, and there may be occasions where you need to cancel a service or request a refund.

This Cancellations and Refunds Policy is designed to clearly outline the conditions, procedures, and eligibility criteria for handling cancellations and refunds related to our services. Our goal is to provide transparency and a seamless process for managing such requests, ensuring that all clients feel confident in their interactions with Jobsterweb. 

Our policies are designed to accommodate a range of service needs, from custom projects to recurring subscriptions, ensuring clarity and fairness while offering flexibility to address various situations. By engaging with our services, you agree to the terms of this policy. Please read the following terms carefully to understand your rights, obligations, and the processes we have in place to handle cancellations, refunds, and service amendments.

We are committed to ensuring that your experience with Jobsterweb is as smooth and satisfactory as possible. Should you have any questions or require further clarification, our support team is readily available to assist you at every step of the way.

Cancellations

1.1 Service Cancellations

Before Service Commencement:

You are entitled to cancel any service order at any point before the service has started. If no work has been initiated, you will receive a full refund.

How to cancel: To initiate a cancellation, email us at info@jobsterweb.co with your order details, including your order number and the service you wish to cancel.

After Service Commencement:

In cases where work has begun or a portion of the service has already been delivered, you can still request a cancellation. However, refunds will be processed based on the percentage of work completed.

Custom Projects:

For custom project services, such as personalized design, development, or consulting, cancellations must be requested within 24 hours of placing the order.

Please note that custom projects often involve substantial time, resources, and planning. If significant work has been done, non-refundable charges may apply for time and resources already used.

Refunds

2.1 Refund Eligibility

Refunds will be issued under the following conditions:

• Non-delivery of Service: If Jobsterweb fails to deliver the service within the agreed timeline, you may be eligible for a full or partial refund, depending on the service type and reason for the delay.
• Service Does Not Meet Specifications: If the provided service does not meet the agreed-upon specifications outlined at the time of purchase, you may request a refund. Jobsterweb will first attempt to rectify the issue. If the issue cannot be resolved, a refund may be granted.
• Technical Issues: If technical malfunctions or errors on our part prevent the completion or delivery of digital services, a full or partial refund may be provided based on the extent of the issue.

2.2 Non-Refundable Situations

Refunds will not be issued in the following cases:

Change of Mind: If you cancel a service after it has been fully delivered or substantially completed, a refund will not be granted.

Client Delays: If project delays occur due to a client’s failure to provide necessary information, materials, or feedback within the agreed timeline, refunds will not be issued for work already completed.

Completed Services: Refunds are not available for fully completed and delivered services that have been accepted by the client.

Force Majeure: Refunds will not be issued for cancellations or delays caused by unforeseen events beyond Jobsterweb’s control, such as natural disasters, governmental actions, or widespread technical failures.

2.3 Refund Request Process

To request a refund, follow these steps:

Submit a Refund Request: Contact  info@jobsterweb.co within 14 days of receiving the service or product. Provide your order number, a detailed explanation of the issue, and any relevant supporting documentation.

Review Process: Our team will review your request and assess its validity within 5 business days.

Refund Decision: You will receive a notification on whether your refund request has been approved or denied. If approved, the refund will be processed via your original payment method.

2.4 Refund Method and Timeline

Refunds will be processed using the original payment method. Depending on your bank or payment provider, it may take 7-10 business days for the refund to be reflected in your account.

Amendments to Services

3.1 Adjustments to Ongoing Projects

If you need to make amendments to a project that is already in progress, please notify us immediately at info@jobsterweb.co. We will strive to accommodate any necessary changes. However, please note that significant modifications may result in additional fees.

Quality Assurance and Disputes

4.1 Service Quality

At Jobsterweb, we are dedicated to delivering services that meet the highest standards of quality. If you are not satisfied with the quality of the service, please contact us at info@jobsterweb.co within 14 days of delivery. We will work with you to address and resolve any concerns.

4.2 Dispute Resolution

If a dispute arises regarding the service provided, Jobsterweb will make reasonable efforts to resolve the issue through mediation. If a satisfactory resolution cannot be reached, you may escalate the matter to a third-party mediator, in accordance with the terms outlined in our Terms and Conditions.

Contact Us

If you have any questions or require clarification regarding this Cancellations and Refunds Policy, please do not hesitate to contact us:

Email: info@jobsterweb.co

We understand that there may be instances where cancellations or refunds are necessary, and our goal is to handle these requests with transparency, fairness, and efficiency.

By clearly outlining our cancellation and refund policies, we aim to foster trust and ensure that all clients feel confident in their decision to work with us. We encourage you to familiarize yourself with this policy before engaging our services to avoid any misunderstandings. If you have any questions or require further clarification, please don’t hesitate to reach out to our support team.

We value your business and look forward to building a lasting partnership as we work together to achieve your goals.